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Interviewed heavy users on the administration side to find where their day breaks.
Properix runs condominium management across LATAM. Its heaviest users, administrators and accountants, spend their whole day inside it. When their workflow breaks, they leave. So I went to them first.
Accounting is where administrators decide whether Properix is worth keeping, and where prospects decide whether to buy. Interviews with heavy users surfaced two problems.
There was no general ledger ready to file with the DIAN, Colombia's tax authority.
Downloadable reports were hard to read.
Interviewed heavy users on the administration side to find where their day breaks.
Redesigned reports so downloadable files read clearly at a glance.
New navigation for accountants, with access to reports that were missing, like the general ledger.
Connected Figma to the live platform in the browser to build components and flows in a fraction of the time.
I connected Figma to the browser where the live platform runs. Instead of rebuilding screens by hand, I bring real UI into components and flows, turning long production stretches into short ones.